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FREQUENTLY ASKED QUESTIONS
It is easier than you think…
Payment is due at time of service. You pay by cash, If you aren’t home during our first visit, we will ask you for the full estimated amount. If it takes less time than we estimated, we will refund the difference or apply it to our next visit, as you prefer. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop.
We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. The Maids’ team leader’s job is to learn your home, be familiar with it, and to train the other team members how to deliver the quality that you expect.
There is no need to tip team members, they are paid employees of The Maids.
It is easier than you think
To achieve the cleanest, healthiest environment for your home, The Maids utilizes our 22-Step Healthy Touch® Deep Cleaning System. This includes using HEPA-equipped vacuums to remove allergens out of the air and furniture, as well as cleaning under beds and on top of appliances.
Yes. We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.